AA Pension Scheme
Pensions Scams

You may think you won’t fall victim for a scam, but fraudsters have become increasingly sophisticated in their approaches, by producing professional looking brochures and websites promoting attractive but bogus offers.

In some cases, these fraudsters will target pension members offering the chance to convert pensions savings to an immediate cash sum before the minimum pension age (currently age 55 but rising to 57 from 6 April 2028). Using a transfer of your benefits to try and take them below age normal minimum pension age is usually against the law so that sort of an offer should ring alarm bells with you.

Please read the following information carefully to ensure you don’t let a scammer steal your pension.

First things first, you should get to know how your pension works to be aware of how scammers can trick you into thinking differently.

You can find out more about your pension savings in the Plan on the How does my pension work and My retirement options 'sections' of this website.

Some of the key facts that apply to all of our pension savings include:

  • The minimum age you can access your pension savings is currently age 55 (this will be 57 from 6 April 2028)
  • You can transfer out your pension at any age but a pension transfer must occur from one type of pension scheme to another
  • All legitimate UK pension schemes must be registered with HMRC and there are checks in place for overseas pension schemes
  • It is the law to seek financial advice if your transfer value is £30,000 or over

Reject unexpected offers and advice

If you’re contacted out of the blue about a pension opportunity, chances are it’s high risk or a scam.

If you get a cold call about your pension, the safest thing to do is to hang up - it’s illegal and probably a scam. Report pension cold calls to the Information Commissioner’s Office (ICO)

Be wary if you’re contacted about any financial product or opportunity and they mention using your pension. This is dangerous for you and your money.

If you get unsolicited offers via email or text, you should simply ignore them. Do not click on the links.

Be wary of offers of free pension reviews. Professional advice on pensions is not free. A free offer out of the blue (from a company you have not dealt with before) is probably a scam.

Don't be talked into something by someone you know, even a friend or family member. They could be getting scammed. Check everything yourself.

Get regulated advice and protect your money

If you are looking for financial advice, check that the financial adviser is authorised by the Financial Conduct Authority (FCA), via the Financial Services Register, to protect you and your pension savings, as this will ensure that you have access to the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) if things go wrong.

How FSCS protects your money:

How FSCS protects your money from FSCS on Vimeo.

Don’t be rushed

The last thing you need is to feel rushed or pressured into making a decision, this is how most scammers behave. Take your time to make all the checks you need, even if this means turning down an ‘amazing deal’.

Remember to do your research, and always refer back to checking that the financial adviser, or product, are authorised by the FCA and it is protected by the FSCS. This means if the adviser goes out of business and you’ve lost money because of the poor advice they gave you, the FSCS may be able to compensate you up to £85,000.

Be mindful

Be cautious when you hear phrases like ‘free pension review’, ‘pension liberation’, 'loan’, ‘loophole’, ‘savings advance’, ‘one-off investment’ and ‘cashback’. Most of these are key phrases used by scammers.

Other common phrases or actions used by scammers include:

  • guarantees they can get better returns on pension savings
  • help to release cash from a pension before the age of 55, with no mention of the HMRC tax bill that can arise
  • high pressure sales tactics – time limited offers to get the best deal; using couriers to send documents, who wait until they’re signed
  • unusual high-risk investments, which tend to be overseas, unregulated, with no consumer protections
  • complicated investment structures
  • long-term pension investments – which often mean people who transfer in do not realise something is wrong for several years