TPAS transfers all pension disputes to TPO

20 Feb 2018

It has been confirmed that the Pensions Advisory Service (TPAS) will be moving its dispute resolution function to the Pensions Ombudsman (TPO) with effect from 1 April 2018.

Under the current system TPAS usually deal with complaints before the pension scheme’s internal dispute resolution procedure (IDRP) has been completed, whilst TPO is usually involved after the IDRP has been concluded.

It is envisaged that after the transfer, the complaints resolution process will become more efficient and provide an improved level of service as a result of more than 350 TPAS volunteer advisers joining TPO.

Anthony Arter from TPO said: “We have been working with TPAS to create one centre for the resolution of pension disputes helping to ensure a simpler and quicker customer journey. I am delighted to welcome the dispute resolution team and its network of volunteers to The Pensions Ombudsman. We have worked with the team for many years and recognise the excellent customer service which they deliver.”

Both TPAS and TPO are located at the same address (which is shown below) meaning that the transition should be relatively seamless. TPO will be providing trustees with further information signposting who members should contact at the various stages of a dispute. Once this information is available the Scheme website and Scheme booklets will be updated accordingly.

In the meantime, members with disputes should continue to contact TPAS at the following address:

11 Belgrave Road
London
SW1V 1RB